Refund & Credit Policy

Leaster Monthly

Leaster Monthly is a recurring $14.95 subscription. You may cancel through the Stripe Customer Portal, and paid access continues through the applicable paid-through date. Cancellation stops renewal; it does not automatically create a prorated refund for time already purchased.

Top-Up Credits

Leaster Live Credit Top-Up 4 is a one-time $5.99 purchase for 4 live ZIP search credits. Leaster Live Credit Top-Up 8 is a one-time $9.99 purchase for 8 credits. Top-Ups require an active Monthly subscription and expire six calendar months after purchase.

Each ZIP code submitted to the live provider uses 1 credit. Monthly credits are used first, followed by unexpired Top-Up credits in earliest-expiration order. Deleting a search run or saved listing does not refund credits. A provider request already made does not become unused because its history is later deleted.

Refund Mechanics

Refund requests are reviewed based on the charge and circumstances. Leaster does not promise an automatic refund merely because a customer stops using the service or finds housing.

When a Top-Up purchase is fully refunded, unused credits remaining from that specific purchase may be removed. Credits already used for provider requests are not restored by deleting history. Partial Top-Up refunds may require manual review so the payment and remaining-credit records can be reconciled correctly.

Duplicate charges, charges after a completed cancellation, unresolved delivery failures, and other billing errors should be reported promptly. Approved refunds are returned through Stripe to the original payment method; the financial institution controls final posting time.

Requesting Review

Contact support@shwatkins.com with the account email, charge date, amount, and a brief explanation. Do not send card numbers, passwords, API keys, or other credentials.